Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.

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Shipping Time & Delivery

We offer worldwide shipping.

Estimated delivery times:

• United States: 5–10 business days

• Canada, UK, Australia: 7–12 business days

• Europe: 7–15 business days

• Other countries: 10–20 business days

Please note that delivery times may vary depending on your location, customs processing, and local courier services.

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Shipping Fees

Shipping fees are calculated at checkout based on your location.
We may offer free shipping promotions from time to time.

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Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
You can use this number to track your package in real time.

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Delays & Issues

While we strive to deliver your order on time, delays may occur due to:

• High demand periods

• Customs inspections

• Weather or carrier issues

We appreciate your patience and understanding.

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Incorrect Address

Please ensure that your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

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Lost or Stolen Packages

We are not responsible for lost or stolen packages once they are marked as delivered by the carrier.
If you experience this issue, please contact your local courier service.

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Contact Us

If you have any questions about your shipment, please contact us at:
Email: SUPPORTS@whimsyplayco.com

We are happy to assist you!